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Stingray Digital Group Inc. and its affiliated companies (collectively “Stingray”) are committed to protecting your privacy. Stingray's Privacy Policy is designed to help you understand how Stingray collects, holds, uses and divulges the personal information you provide and/or the electronic information collected (collectively, the “Information”) when you use its websites, web players, applications, widgets, products and/or services (collectively, the “Stingray Services”). By using the Stingray Services or by signing up to receive Stingray's newsletters, electronic messages, news, updates, contests, special offers and/or other written communications (the “Stingray Messages”), you are accepting the practices described in this Privacy Policy.

Why does stingray collect and hold your information?

Stingray generally collects and holds your Information:

  • • To improve the Stingray Services, communicate with you and provide timely customer service when needed, customize advertising and other content you see, fulfill your requests for any of the Stingray Services, conduct research, establish usage statistics of the Stingray Services, and provide anonymous reporting for internal and external clients;
  • • If you have requested to receive such information, to provide you with the Stingray Messages and/or those of its partners and licensors (collectively, the “Purpose”).

Stingray does not rent or sell any of your personally-identifiable information to third parties and will not share it with third parties without your consent, unless it is necessary to do so by law or for the purposes of or as set forth in this Privacy Policy.

What information does stingray collect, hold, use and divulge?

Stingray collects, holds, uses and divulges the Information that you knowingly choose to disclose and enter on any of the Stingray Services or that you otherwise give to Stingray, such as your name, your e-mail address, your postal address, your age, your demographic information and/or your credit card information.

You can choose not to provide certain Information, but then you might not be able to take advantage of some of the Stingray Services. You may contact Stingray as set forth in the Section "Contact Stingray about Privacy" to address any issue thereof.

Stingray also gathers and may allow third parties to collect certain electronic information, which is generated by your devices or computers when you interact with the Stingray Services, including location information and IP address. See Sections "Use of Cookies and Authentication Tokens" and "Online Behavioral Advertising" for more information on this topic.

How does stingray use your information?

Stingray uses your Information to:

  • • Process payment for the Stingray Services that you purchase from Stingray, when applicable;
  • • Communicate with you concerning your account;
  • • Track your location for the purpose of identifying the Stingray Services that are currently available to you;
  • • Establish and report on usage statistics of the Stingray Services;
  • • Respond to and perform your requests for the Stingray Services, including to deliver the Stingray Services you have purchased;
  • • Offer you product upgrades, and other Stingray Services;
  • • Authenticate the users of the Stingray Services;
  • • Provide you with targeted advertising while using the Stingray Services;
  • • If you have requested to receive such information, provide you with the Stingray Messages and/or those of its partners and licensors.

Some of the Information collected by Stingray is necessary to provide you with the Stingray Services you choose. Stingray's software may include the opportunity to disable certain software features to increase your level of privacy. However, certain technical information (e.g., zip code) may be automatically transmitted between networked servers to authenticate access to the Stingray Services, enable their delivery, or optimize your media delivery experience.

When and how does stingray share your information with third parties?

Stingray may disclose your Information to its partners and licensors to the extent such disclosure is required for the Purpose. Stingray may use third parties to facilitate its business, such as payment processors, hosting services providers, contractors for sending out e-mail updates about Stingray and the Stingray Services or for providing customer support services. In connection with these business operations, Stingray's contractors and service providers may have access to your Information collected by Stingray for use for a limited time in connection with these business activities. Where Stingray utilizes third parties for the processing of any personal information, Stingray implements reasonable contractual and technical protections in order for such third parties to keep all personal information they process strictly confidential. Please note that these third parties may be located in other countries where the laws on processing personal information can differ from the laws of your country of residence.

Stingray may also disclose your Information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform with the law; (b) comply with the order of a competent judicial authority in any jurisdiction; (c) comply with legal process served on Stingray; (d) protect and defend the rights or property of Stingray; (e) enforce or verify your compliance with any part of the agreements that you enter into with Stingray, if any; (f) prevent fraud or other illegal activity perpetrated through the Stingray Services; or (g) act in urgent circumstances to protect the personal safety of users of the Stingray Services or the public at large.

Third party services and platforms

The Stingray Services may contain links to other websites, applications or platforms or otherwise process your transactions through other websites, applications or platforms. Stingray is not responsible for the privacy practices of such third parties or the content of such websites, applications or platforms. Please read the privacy policies of these third-party websites, applications or platforms that collect personally identifiable information in order to understand their privacy policies and data collection practices. This Privacy Policy applies solely to information collected by Stingray.

The Stingray Services may sometimes offer you the possibility to post and share information regarding your activity on the Stingray Services to journals, blogs, message boards, classifieds or any other form of social media platform or public forum. The use of such information that you choose to post or share will be governed by the privacy policies of such third parties. When this functionality is available, you may choose to link your Stingray Service account to your social media accounts (e.g. Facebook, Twitter, Google+), in which event you consent to the sharing of your Information from your social media accounts to Stingray and to having your activity on the Stingray Services automatically shared on your social media accounts timeline and/or profile pages. You can disconnect your Stingray account from your social media accounts by signing into your Stingray account and selecting “Social” in Account Settings and toggling the “Connected” button to “Unconnected”. You can also turn off “Sharing” by toggling the “Sharing” button to “off”.

For the avoidance of doubt, you acknowledge and agree that you are solely responsible for any use by any third party of the information or content that you decide to post or share on any journals, blogs, message boards, classifieds or any other form of social media platform or public forum using a functionality offered on the Stingray Services.

Stingray messages

If you have requested to receive such information, Stingray may send Stingray Messages to you about the Stingray Services, and/or about products and/or services of its partners and licensors. Separate Stingray services and lines of business may send separate Stingray Messages. You may opt-out of receiving Stingray Messages as set forth in the Section “Contact Stingray about Privacy”. However, Stingray may continue to send you Stingray Messages to inform you about available upgrades or critical technical service issues relating to a Stingray Service that you requested or purchased, or to provide you with important information on your account.

Security of personal information

Stingray takes appropriate precautions to protect your information. Stingray uses physical, electronic, and procedural safeguards that comply with applicable regulations to protect your personal information.

Use of cookies and authentication tokens

Stingray stores certain information using “cookies” and/or authentication tokens. A cookie or an authentication token is a piece of data stored on the user's computer or other Internet-connected devices tied to information about the user. Stingray uses cookies to provide you with a tailored experience when visiting and using the Stingray Services. Stingray also uses cookies to understand traffic patterns on the Stingray Services, to authorize access to certain premium or trial content and product features, to target advertising and/or to push notifications. Stingray uses authentication tokens to automatically authenticate users of certain of the Stingray Services. Stingray treats any personal Information that may be contained in cookies and authentication tokens with the same level of confidentiality as other personal Information you provide to Stingray. Cookies can be managed and/or disabled through your browser's cookie settings. If you want more information about how to manage and/or disable cookies, visit

Online behavioral advertising

Stingray may collect and use and/or allow third parties to collect and use certain electronic information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, number of views of an advertisement, advertising conversion rates, monetization rate, purchase history, information concerning your use of the Stingray Services, information concerning your use of third-party websites, age, gender, geolocation data, Internet provider information, device information, hardware information and other similar information) when you interact with the Stingray Services and/or other third parties’ websites and services in order to provide or allow third parties to provide advertisements about goods and services likely to be of interest to you. To learn more about this behavioral advertising practice, please contact Stingray as set forth in the Section “Contact Stingray about Privacy”. Notwithstanding the generality of the foregoing, in no circumstances will Stingray collect and use and/or allow third parties to collect and use any personal information from persons who are under the age of 13 years old at the time of the collection.

Changes to Stingray's privacy policy

Stingray frequently revises this Privacy Policy to keep it up to date with applicable legislation and the Stingray Services. Updated notices may be used to alert users to recent changes and to the date of the last update, but the posting of the revised Privacy Policy on the Stingray Services shall be considered sufficient notice to you. Unless stated otherwise, Stingray's current Privacy Policy applies to all information that Stingray has about you.

Failure to comply

Stingray will take prompt corrective action when it learns of any failure to comply with this Privacy Policy. Stingray shall not be liable for any incidental, consequential or punitive damages relating to this Privacy Policy.

Storage of your information

By using the Stingray Services, you are consenting to have your Information transferred to and processed in Canada, the United States and/or the United Kingdom. Your Information will be held by Stingray in Canada, the United States and/or the United Kingdom.

Contact Stingray about privacy

If you have questions about the privacy aspects of the Stingray Services or would like to make a complaint, to request access to the personal Information Stingray holds about you, to modify or correct such personal Information or if you wish that Stingray discontinues the use of your personal Information, please do so through the “Contact Us” section or link on the Stingray Services, when such link is available, or please contact Stingray at:

  • • If you are located in America: Customer Support, Stingray Digital Group Inc., 730 Wellington Street, Montreal, Quebec, Canada H3C 1T4, tel: 1-514-664-1244, fax: 1-514-664-1143, e-mail:
  • • If you are located in Europe or in the rest of the world: Customer Support, Stingray Digital International Limited, Riverside Studios, 65 Aspenlea Road, London W6 8LH, United Kingdom, tel: +44 (0) 208 237 1197,

Your request may be accepted or denied by Stingray based on the applicable laws.


It is the express wish of the parties that this document and all related documents, including notices and other communications, be drawn up in the English language only.

Il est la volonté expresse des parties que ce document et tous les documents s’y rattachant, y compris les avis et les autres communications, soient rédigés et signés en anglais seulement.

Es el deseo expreso de las partes que este documento y todos los documentos relacionados, incluidos los avisos y otras comunicaciones, se redacten únicamente en inglés.

É o desejo expresso das partes que este documento e todos os documentos relacionados, incluindo avisos e outras comunicações, sejam elaborados apenas na língua inglesa.

È espressamente richiesto, che questo documento e tutti documenti correlati, comprese le comunicazioni e le altre comunicazioni, siano redatti esclusivamente in la lingua inglese.

Es ist der ausdrückliche Wunsch der Parteien, dass dieses Dokument und alle zugehörigen Dokumente, einschließlich Mitteilungen und sonstige Benachrichtigungen, nur in englischer Sprache verfasst werden.

Het is de uitdrukkelijke wens van de partijen dat dit document en alle bijbehorende documenten, waaronder mededelingen en andere communicatie, alleen in het Engels zijn opgesteld.

Further Reading

For details on the Qello service terms agreemenet and terms of use:

Terms of Use

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