Why does stingray collect and hold your information?
Stingray generally collects and holds your Information:
- • To improve the Stingray Services, communicate with you and provide timely customer service when needed, customize advertising and other content you see, fulfill your requests for any of the Stingray Services, conduct research, establish usage statistics of the Stingray Services, and provide anonymous reporting for internal and external clients;
- • If you have requested to receive such information, to provide you with the Stingray Messages and/or those of its partners and licensors (collectively, the “Purpose”).
What information does stingray collect, hold, use and divulge?
How does stingray use your information?
Stingray uses your Information to:
- • Process payment for the Stingray Services that you purchase from Stingray, when applicable;
- • Communicate with you concerning your account;
- • Track your location for the purpose of identifying the Stingray Services that are currently available to you;
- • Establish and report on usage statistics of the Stingray Services;
- • Respond to and perform your requests for the Stingray Services, including to deliver the Stingray Services you have purchased;
- • Offer you product upgrades, and other Stingray Services;
- • Authenticate the users of the Stingray Services;
- • Provide you with targeted advertising while using the Stingray Services;
- • If you have requested to receive such information, provide you with the Stingray Messages and/or those of its partners and licensors.
Some of the Information collected by Stingray is necessary to provide you with the Stingray Services you choose. Stingray's software may include the opportunity to disable certain software features to increase your level of privacy. However, certain technical information (e.g., zip code) may be automatically transmitted between networked servers to authenticate access to the Stingray Services, enable their delivery, or optimize your media delivery experience.
When and how does stingray share your information with third parties?
Stingray may disclose your Information to its partners and licensors to the extent such disclosure is required for the Purpose. Stingray may use third parties to facilitate its business, such as payment processors, hosting services providers, contractors for sending out e-mail updates about Stingray and the Stingray Services or for providing customer support services. In connection with these business operations, Stingray's contractors and service providers may have access to your Information collected by Stingray for use for a limited time in connection with these business activities. Where Stingray utilizes third parties for the processing of any personal information, Stingray implements reasonable contractual and technical protections in order for such third parties to keep all personal information they process strictly confidential. Please note that these third parties may be located in other countries where the laws on processing personal information can differ from the laws of your country of residence. Stingray may also disclose your Information if required to do so by law or in the good faith belief that such action is necessary to: (a) conform with the law; (b) comply with the order of a competent judicial authority in any jurisdiction; (c) comply with legal process served on Stingray; (d) protect and defend the rights or property of Stingray; (e) enforce or verify your compliance with any part of the agreements that you enter into with Stingray, if any; (f) prevent fraud or other illegal activity perpetrated through the Stingray Services; or (g) act in urgent circumstances to protect the personal safety of users of the Stingray Services or the public at large.
Third party services and platforms
If you have requested to receive such information, Stingray may send Stingray Messages to you about the Stingray Services, and/or about products and/or services of its partners and licensors. Separate Stingray services and lines of business may send separate Stingray Messages. You may opt-out of receiving Stingray Messages as set forth in the Section “Contact Stingray about Privacy”. However, Stingray may continue to send you Stingray Messages to inform you about available upgrades or critical technical service issues relating to a Stingray Service that you requested or purchased, or to provide you with important information on your account.
Security of personal information
Stingray takes appropriate precautions to protect your information. Stingray uses physical, electronic, and procedural safeguards that comply with applicable regulations to protect your personal information.
Online behavioral advertising
Stingray may collect and use and/or allow third parties to collect and use certain electronic information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, number of views of an advertisement, advertising conversion rates, monetization rate, purchase history, information concerning your use of the Stingray Services, information concerning your use of third-party websites, age, gender, geolocation data, Internet provider information, device information, hardware information and other similar information) when you interact with the Stingray Services and/or other third parties’ websites and services in order to provide or allow third parties to provide advertisements about goods and services likely to be of interest to you. To learn more about this behavioral advertising practice, please contact Stingray as set forth in the Section “Contact Stingray about Privacy”. Notwithstanding the generality of the foregoing, in no circumstances will Stingray collect and use and/or allow third parties to collect and use any personal information from persons who are under the age of 13 years old at the time of the collection.
Failure to comply
Storage of your information
By using the Stingray Services, you are consenting to have your Information transferred to and processed in Canada, the United States and/or the United Kingdom. Your Information will be held by Stingray in Canada, the United States and/or the United Kingdom.
Contact Stingray about privacy
If you have questions about the privacy aspects of the Stingray Services or would like to make a complaint, to request access to the personal Information Stingray holds about you, to modify or correct such personal Information or if you wish that Stingray discontinues the use of your personal Information, please do so through the “Contact Us” section or link on the Stingray Services, when such link is available, or please contact Stingray at:
- • If you are located in America: Customer Support, Stingray Digital Group Inc., 730 Wellington Street, Montreal, Quebec, Canada H3C 1T4, tel: 1-514-664-1244, fax: 1-514-664-1143, e-mail: firstname.lastname@example.org.
- • If you are located in Europe or in the rest of the world: Customer Support, Stingray Digital International Limited, Riverside Studios, 65 Aspenlea Road, London W6 8LH, United Kingdom, tel: +44 (0) 208 237 1197, email@example.com
Your request may be accepted or denied by Stingray based on the applicable laws.
It is the express wish of the parties that this document and all related documents, including notices and other communications, be drawn up in the English language only.
Il est la volonté expresse des parties que ce document et tous les documents s’y rattachant, y compris les avis et les autres communications, soient rédigés et signés en anglais seulement.
Es el deseo expreso de las partes que este documento y todos los documentos relacionados, incluidos los avisos y otras comunicaciones, se redacten únicamente en inglés.
É o desejo expresso das partes que este documento e todos os documentos relacionados, incluindo avisos e outras comunicações, sejam elaborados apenas na língua inglesa.
È espressamente richiesto, che questo documento e tutti documenti correlati, comprese le comunicazioni e le altre comunicazioni, siano redatti esclusivamente in la lingua inglese.
Es ist der ausdrückliche Wunsch der Parteien, dass dieses Dokument und alle zugehörigen Dokumente, einschließlich Mitteilungen und sonstige Benachrichtigungen, nur in englischer Sprache verfasst werden.
Het is de uitdrukkelijke wens van de partijen dat dit document en alle bijbehorende documenten, waaronder mededelingen en andere communicatie, alleen in het Engels zijn opgesteld.
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