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Privacy Policy

The Qello Privacy Policy was updated on November 10, 2014. The changes are primarily intended to provide additional information on current data usage and to clarify that the Qello OTT Network is not intended for children under the age of thirteen.

About Qello, LLC

Qello is an over-the-top network (the "Qello OTT Network"). We deliver the highest quality streaming HD concert film and entertainment content in the world and ensure you can find it anywhere, anytime. The Qello OTT Network enables you to access the content through internet-connected devices such as desktop and laptop computers, gaming consoles , set-top boxes, smartphones (including Android phones, iPhones and Windows phones, smart TVs (such as Google TV) and tablets. The Qello process is simple. Find it. Stream it. Qello members can view each other's profiles, listen and discover music, communicate with old friends and meet new friends. To enrich our members' experience, we request and display personal information to other members and visitors, which allows our users to identify each other and expand their network of friends. Qello utilizes and sometimes shares with certain content providers and partner's anonymous data in aggregate form relating to the overall viewing choices and habits of our Qello members. Qello members create their profiles, and have the ability to change their profile information at any time. They also have the ability to control how other members and the service communicate with them. Qello cares deeply about online and mobile privacy. If you have any questions concerning this Privacy Policy or about Qello's views on Privacy with regard to our Products and Services, please email us at

Qello collects personal information to improve the manner by which we operate and offer our products and services, communicate with you about those products and services, and provide effective, timely customer support when needed. Qello's intention is to enrich your experience with Qello by making it more convenient and personal. We will never rent or sell any personally-identifiable information we collect from you to third parties, and will not share your personally identifiable information with third parties without your consent other than as set forth in this Privacy Policy or our Terms of Use ( or unless such sharing is necessary for the purposes set forth in this Privacy Policy.

If you are between the ages of 13 and 18 (or the applicable age of majority in your province, territory or country), do not use the Qello OTT Network without the consent and involvement of your parent or guardian. If you are under the age of 13, you are not permitted to register with Qello or use the OTT Network. Qello does not knowingly collect personally identifiable information from children under 13.

Information Collection and Use by Qello

Qello collects information submitted by its users, such as name, email address, and age, to authenticate users and to send its users notifications relating to the Qello service. Qello may also collect other profile and preference data, including but not limited to, personal interests, gender, age, education and occupation, in order to assist users to find and communicate with each other. Qello also logs non-personally-identifiable information including IP address, general profile information, aggregate user data, and browser type, from users and visitors to the Qello. This data is used to manage the user accounts, track usage and improve overall services, among other things. This non-personally-identifiable information may be shared with third-parties (including Qello content provider partners) to provide services and advertisements to members. User IP addresses, zip codes, and other geographic location information are recorded for security and monitoring and other benign purposes. Qello collects information concerning software you have downloaded from Qello, products and content purchased, accessed, downloaded and/or streamed through Qello products or services (including, in the case of music products, tracks streamed, purchased or saved in libraries or setlists, or shared with others). User profile information including members' pictures and chosen usernames are displayed to users and visitors in order to facilitate interaction in the Qello community. Email addresses are used for the purposes of inviting new friends to join Qello, to add users to members' friends' networks, and to send notifications and other electronic communications related to the Qello OTT Network. With the exception of inviting friends, adding friends, and notifications and other electronic communications related to the Qello OTT Network, a user's email address is not shared or displayed to people within a user's personal network. Users within a personal network communicate on Qello with each other through Qello, without disclosing their email addresses – unless they so choose. Users' full names are never directly revealed by Qello to other members or visitors. To facilitate searching and finding friends and acquaintances on the service, Qello allows users to search for other members using first and last name, and email address. Qello also allows users to connect their Qello account with their Facebook account for the purposes of finding friends on the Qello OTT Network and sharing personal music viewing history with user's friends on Facebook and on Qello. We may also use a user's email address to send updates, a newsletter, or news and updates regarding the Qello OTT Network or other electronic communication regarding a user's account. From time to time, Qello or a partner may sponsor a promotion, sweepstake or contest on Qello or via partner sites or on partner platforms. In order to participate, users may be asked to provide personal information such as name, email address or home address or to answer questions. We may transfer personal information to ad partners that you have explicitly requested to receive information from. Our partners, executing programs on our behalf or via their platforms or site, may also transfer personal information to us for use in fulfillment of the promotion, sweepstake or contest. It will be clear at the point of collection who is collecting the personal information and whose privacy statement will apply.

Invitations and Other Communications to Non-members

Qello members can invite friends to join the Qello OTT Network by sending invitation emails via our automated invitation system. Qello stores the email addresses that members provide so that the respondents may be added to the referring member's friend's list, and also to send reminders of the invitations. Qello does not sell these email addresses or use them to send any other communication besides invitations and invitation reminders. Recipients of invitations from Qello may contact Qello to request the removal of their information from our database.

Qello members may also store email addresses of people they know in their internal Qello address book and may also choose to send invitations and other communications to those addresses.

Qello uses your personal information to:

- Deliver to you and bill you for Qello products and services, or Qello-produced products and services, and communicate with you concerning your account and customer service issues and the Qello OTT Network generally. This may include verifying authorization of credit card usage before any purchase of premium content or services (e.g., for the purposes of access to a free trial or to All Access);

- Verify access rights to premium content or other access-restricted services and software, including for the purpose of supporting digital rights management software;

- Improve our software and services by providing personalized content recommendations, language and location customization, and/or personalized help and instructions;

- Determine if you meet the minimum system requirements to use our products, and provide information concerning compatibility and interoperability to you;

- Track content accesses, downloads and streams for the purpose of paying royalties and license fees to third-party providers, such as record labels and other copyright holders and content distributors and partners;

- Ask you to participate in surveys about products, services, news and events;

- Offer you product upgrades, content, services and games for you to purchase;

- Provide you with content, services, instructions, and a more personalized experience based on personal information, such as your language preferences, zip/postal code, country locations, and any content or other preferences you provide via Qello or other partner platform or site, if applicable;

- Auto-update downloaded Qello products;

- Provide you with notifications, news, free newsletters, updates, targeted advertising, promotions, and special offers; and

- Better understand how our products are used, including Web traffic patterns and what types of content are most popular with users of our products and services;

Use of Cookies And Other Technologies

Qello uses cookies and other similar technologies such as pixel tags, web bugs, web beacons and other similar files and technologies in order to provide Qello users with an appropriate Qello experience. Information collected by cookies and such other technologies is treated as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information. Qello stores visitors' preferences and records session information to prevent visitors from repeatedly being offered the same advertisements and to customize newsletter, advertising, streaming music, and Web page content based on browser type and user profile information. We do not link the information we store in cookies and other similar technologies to any personally identifiable information you submit while on our site. You may be able to configure your browser to accept or reject all or some cookies or other similar technologies, or notify you when a cookie or similar technology is set – each browser is different, so check the "Help" menu of your browser to learn how to change your preferences—however, you must enable cookies from Qello in order to use most functions on the site. Please note that Qello allows 3rd party advertisers that are presenting advertisements on some of our pages to set and access their cookies and other similar technologies on your computer. Advertisers' use of cookies and similar technologies is subject to their own privacy policies, not the Qello Privacy Policy.

We may use a "click-through URL" linked to the Qello OTT Network in some of our communications. When members click one of these URLs, they pass through a separate web server before arriving at the destination page on our website. This click-through data is tracked by Qello to help determine interest in particular topics and measure the effectiveness of our communications. You should not click text or graphic links in the communications, if you prefer not to be tracked in this way.

Pixel tags enable us to send email messages in a format members can read, and they tell us whether mail has been opened. We may use this information to reduce or eliminate messages sent to members.


Qello contains links to sites. Qello is not responsible for the privacy policies and/or practices on other sites. When linking to another site, a user should read the privacy policy stated on that site. Our Privacy Policy only governs information collected on the Qello OTT Network.

Chat Rooms, Journals and Blogs, Message Boards, Classifieds. Other Social Media and Public Forums

Please be aware that whenever you voluntarily post public information to Journals, Blogs, Message Boards, Classifieds or any other form of Social Media or Public Forum that that information can be accessed by the public and can in turn be used by those people to send you unsolicited communications. Use of information regarding your Qello OTT Network activity that you choose to "share" via Social Media such as Facebook, Twitter or Google+, will by governed by privacy policies applicable to such third party. You may choose to link your Qello account to Facebook, Twitter and/or Google+ ("Social Media Accounts"), in which event you are consenting to the collection, use and sharing of information about you from your Social Media Accounts with us and others as outlined herein and in our Terms of Use ( and to having what you watch and other activity automatically shared with your Social Media Accounts' friends. Qello also allows users to connect their Qello account with their Social Media Accounts for the purposes of finding friends on the Qello OTT Network and sharing personal music listening history with friends on your Social Media Accounts and on Qello. Information we collect may include your basic information, such as name and profile picture, as well as your email address, list of friends and your Likes and Interests. This information may be used to tailor your user experience or for marketing purposes such as notifying your friends on Qello and suggesting that they connect with you. We may make suggestions to your Social Media Accounts' friends based on what concerts you are watching. As well, we may collect information regarding your usage and use it to compile ratings and recommend popular titles. You may be able to send recommendations directly to your Social Media Accounts' friends, including those friends that have not connected their Qello account to those Social Media Accounts. You can disconnect your Qello account from your Social Media Accounts by signing into your Qello account and selecting "Social" in Account Settings and toggling the "Connected" button to "Unconnected". You can turn off Sharing by toggling the Sharing button to "off" under your name.

Correcting/Updating or Removing Information

Qello users may modify or remove any of their personal information at any time by logging into their account and accessing applicable features.

Email Choice/Opt-out

Members who wish to opt out of receiving Qello updates or notifications, including the Qello newsletter, can do so from within their Account Settings or by clicking on an "unsubscribe" link included in the emails.

Third-Party Advertising

Ads appearing on the Qello OTT Network may be delivered to members by Qello or one of our advertising partners. Our advertising partners may place cookies or other similar technologies on your device. These cookies or other similar technologies allow the ad server to recognize your device each time they send you an online advertisement. In this way, ad servers may compile information about where you, or others who are using your device, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you.


Qello member accounts are secured by member-created passwords. If you have accessed the Qello OTT Network from a third party platform or store and have not created a Qello password, Qello will email you instructions on how to easily set up a unique password for your Qello account. In any event, you should not share your password with anyone. Qello takes precautions to insure that member account information is kept private. We use commercially reasonable measures to protect member information that is stored within our database. For Qello All Access, we utilize Secure Sockets Layering, an industry-standard protocol for certain of your transmissions to us, in order to encrypt the personal information that you send to us through the registration process or to make updates to your payment information. Qello cannot guarantee the security of member account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of member information at any time. For any additional information about the security measures we use on Qello, please contact us at


We sometimes release beta versions of our products, which are further refined before the release to you of the "final" versions. Because these products may still be in a testing phase, we may not always catch an unintended privacy issue, despite our best efforts to do so (we CARE about privacy—a lot!). As such, we welcome comments on any privacy concerns you may have, and on how to improve our products generally, in all stages of release. Qello DOES NOT GUARANTEE error-free performance under this Privacy Policy. We will use reasonable efforts to comply with this Privacy Policy and will take prompt corrective action when we learn of any failure to comply with our Privacy Policy. Qello shall not be liable for any incidental, consequential or punitive damages relating to this Privacy Policy. This Privacy Policy shall be governed by the laws of the United States.

Sharing and Disclosure of Information Qello Collects

In some cases, access to certain products and services or other content from third parties, may require the provision of anonymous information to a third party, such as a content provider or distributor. The third party's use of such information is governed by that party's privacy policy, and Qello's use thereof is governed by this Privacy Policy. If you care to, please visit the privacy policy of the content partner to make sure you understand how they use the information provided to them. If you do not wish for such a transfer to take place, you should not register for the applicable product or service. Additionally, Qello may be required to provide specific anonymous access and usage information to certain content providers or copyright collectives and other rights holders as a condition of content licensing and royalties.

Except as otherwise described in this privacy statement, Qello will not disclose personal information to any third-party unless we believe that disclosure is necessary: (1) to conform to legal requirements or to respond to a subpoena, search warrant or other legal process, whether or not a response is required by applicable law; (2) to enforce the Qello Terms of Use and any applicable end user license agreement; (3) to protect the safety, security and livelihood of members of the public and users of the service, or (4) to protect and defend the rights or property of Qello and its content providers. Qello reserves the right to transfer personal information to a successor in interest that acquires rights to that information as a result of the sale of Qello or substantially all of its assets to that successor in interest. For more information see the "Changes in Our Privacy Policy" section below.

Cookies and Internet Advertising

We and our service providers use cookies and other technologies (such as web beacons) for various reasons. For example, we use cookies and other technologies to make it easy to access our services by remembering you when you return, to provide and analyze our services, to learn more about our users and their interests, and to deliver and tailor marketing or advertising. We want you to be informed about our use of these technologies, so this notice explains the types of technologies we use, what they do, and your choices regarding their use.

What are cookies?

Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with service or advertising personalization.

Cookies are not the only types of technology that enable this functionality; we also use other, similar types of technologies. See below for more information and examples.

Why does Qello Concerts use cookies?

We and our Service Providers may use the following types of cookies:

  • - Essential cookies: These cookies are strictly necessary to provide our website or online service. For example, we or our Service Providers may use these cookies to authenticate and identify our members when they use our websites and applications so we can provide our service to them. They also help us to enforce our Terms of Use, prevent fraud and maintain the security of our service.
  • - Performance and functionality cookies: These cookies are not essential, but help us to personalize and enhance your online experience with Qello Concerts. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided (for example, during member sign up). We also use these cookies to collect information (such as popular pages, conversion rates, viewing patterns, click-through and other information) about our visitors' use of the Qello Concerts service so that we can enhance and personalize our website and service and conduct market research. Deletion of these types of cookies will result in limited functionality of our service.
  • - Advertising cookies: These cookies use information about your visit to this and other websites, such as the pages you visit, your use of our service or your response to ads and emails, to deliver ads that are more relevant to you. These types of ads are called "Interest-Based Advertising." Many of the advertising cookies associated with our service belong to our Service Providers.

How can I exercise choice regarding cookies and other types of online tracking?

For more information about cookies set through our website, as well as other types of online tracking (including the collection of information by third parties about your online activities over time and across third-party Web sites or online services for online interest based advertising), and to exercise choices regarding them, click here. At this time, we do not respond to Web browser "do not track" signals.

How Does Qello Concerts use Web Beacons and other Technologies?

Web beacons (also known as clear gifs or pixel tags) often work in conjunction with cookies. We and our Service Providers may use them for similar purposes as cookies, such as to understand and enhance the use of our service, improve site performance, monitor visitor traffic and actions on our site, and understand interactions with our marketing (including email and online ads on third party sites). Because web beacons often work in conjunction with cookies, in many cases, declining cookies will impair the effectiveness of web beacons.

We use other technologies that are similar to cookies, such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL). Like cookies, some of these technologies may store small amounts of data on your device. We may use these and various other technologies for similar purposes as cookies, such as to enforce our terms, prevent fraud, and analyze the use of our service. There are a number of ways to exercise choice regarding these technologies. For example, many popular browsers provide the ability to clear browser storage, commonly in the settings or preferences area; see your browser's help function or support area to learn more. Other technologies, such as Silverlight storage, may be cleared from within the application.

Changes in Our Privacy Policy

From time to time we may make changes to our Privacy Policy, so please visit this Privacy Policy regularly. If we make changes which we believe are material, we will provide you with prominent notice as appropriate under the circumstances, e.g. by email or by prominent information within the Qello OTT Network to make sure users will always be aware of what information we collect, how we use it, and when we may disclose it. Your continued use of the Qello OTT Network thereafter constitutes acceptance of the changes.

Contacting Qello

Qello site(s) or software or services provided by Qello, or your dealings with the Qello OTT Network (or other Qello users), please contact us at

Last updated November 10, 2016

© 2011 – 2012, 2015, 2016 Qello, LLC or its affiliates. All rights reserved. Qello and the Qello logos are trademarks Qello, LLC or its affiliates.

Further Reading

For details on the Qello service terms agreemenet and terms of use:

Terms of Use

Frequently Asked Questions

Q. Where is Qello available?
A. All iOS devices, all Android devices, Sony and Samsung Smart TVs, Windows mobile devices, Amazon Kindle and more.

Q. What kind of music will I find on Qello?
A. There's entertainment for everyone. Qello's massive library covers more than 30 genres of live concert films from the 1920s to today.

Q. Can I try All-Access for free?
A. Yes. Get a Qello All-Access Pass for FREE with a 7-Day Trail. See more.

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