Who we are
Information Collection and Use by Qello
Qello collects information submitted by its users, such as name, email address, and age, to authenticate users and to send them notifications relating to the Qello service. Qello may also collect other profile and preference data, including but not limited to, personal interests, gender, age, education and occupation, in order to assist users to find and communicate with each other. Qello also logs non-personally-identifiable information including IP address, general profile information, aggregate user data, and browser type, from users and visitors to the Qello. This data is used to manage the website, track usage and improve the website services, among other things. This non-personally-identifiable information may be shared with third-parties (including Qello content provider partners) to provide services and advertisements to members. User IP addresses, zip codes, and other geographic location information are recorded for security and monitoring and other benign purposes. Qello collects information concerning software you have downloaded from Qello, products and content purchased, accessed, downloaded and/or streamed through Qello products or services (including, in the case of music products, tracks streamed, purchased or saved in libraries or playlists, or shared with others). User Profile information including members' pictures and chosen usernames are displayed to users and visitors in order to facilitate interaction in the Qello community. Email addresses are used for the purposes of inviting new friends to join Qello, to add users to members' friends' networks, and to send notifications related to the service. With the exception of inviting friends, adding friends, and notifications, a user's email address is not shared or displayed to people within a user's personal network. Users within a personal network communicate on Qello with each other through Qello, without disclosing their email addresses – unless they so chose. Users' full names are never directly revealed by Qello to other members or visitors. To facilitate searching and finding friends and acquaintances on the service, Qello allows users to search for other members using first and last name, and email address. Qello also allows users to connect their Qello account with their Facebook account for the purposes of finding friends on the Service and sharing personal music listening history with user's friends on Facebook, if she so chooses. We may also use a user's email address to send updates, a newsletter, or news and updates regarding the Service. From time to time, Qello or a partner may sponsor a promotion, sweepstake or contest on Qello. In order to participate, users may be asked to provide personal information including name, email address or home address or to answer questions. We may transfer personal information to ad partners that you have explicitly requested to receive information from. It will be clear at the point of collection who is collecting the personal information and whose privacy statement will apply.
Invitations and Other Communications to Non-members Qello members can invite friends to join the service by sending invitation emails via our automated invitation system. Qello stores the email addresses that members provide so that the respondents may be added to the referring member's friend's list, and also to send reminders of the invitations. Qello does not sell these email addresses or use them to send any other communication besides invitations and invitation reminders. Recipients of invitations from Qello may contact Qello to request the removal of their information from our database.
Qello members may also store email addresses of people they know in their internal Qello address book and may also choose to send invitations and other communications to those addresses.
Qello uses your personal information to:
Deliver to you and bill you for Qello products and services, and communicate with you concerning your account and customer service issues. This may include verifying authorization of credit card usage before any purchase of premium content or services (e.g., for the purposes of access to a free trial or to All Access);
Verify access rights to premium content or other access-restricted services and software, including for the purpose of supporting digital rights management software;
Improve our software and services by providing personalized content recommendations, language and location customization, and/or personalized help and instructions;
Determine if you meet the minimum system requirements to use our products, and provide information concerning compatibility and interoperability to you;
Track content accesses, downloads and streams for the purpose of paying royalties and license fees to third-party providers, such as record labels and other copyright holders and content distributors and partners;
Ask you to participate in surveys about products, services, news and events;
Offer you product upgrades, content, services and games for you to purchase;
Provide you with content, services, instructions, and a more personalized experience based on personal information, such as your language preferences, zip/postal code, country locations, and any content or other preferences you provide;
Auto-update downloaded Qello products;
Provide you with news, free newsletters, updates, targeted advertising, promotions, and special offers; and better understand how our products are used, including Web traffic patterns and what types of content are most popular with users of our products and services.
Chat Rooms, Journals and WebLogs, Message Boards, Classifieds and Public Forums Please be aware that whenever you voluntarily post public information to Journals, WebLogs, Message Boards, Classifieds or any other Public Forums that that information can be accessed by the public and can in turn be used by those people to send you unsolicited communications. Correcting/Updating or Removing Information.
Qello users may modify or remove any of their personal information at any time by logging into their account and accessing features such as Edit Profile and Account Info.
Members who wish to opt out of receiving updates or notifications, including the Qello newsletter, can do so from within their Account Settings or by clicking on an "unsubscribe" link included in the emails.
Ads appearing on this Web site may be delivered to users by Qello or one of our advertising partners. Our advertising partners may place cookies on your computer. These cookies allow the ad server to recognize your computer each time they send you an online advertisement. In this way, ad servers may compile information about where you, or others who are using your computer, saw their advertisements and determine which ads are clicked on. This information allows an ad network to deliver targeted advertisements that they believe will be of most interest to you.
Qello member accounts are secured by member-created passwords. Qello takes precautions to insure that member account information is kept private. We use commercially reasonable measures to protect member information that is stored within our database. For Qello All Access, we utilize Secure Sockets Layering, an industry-standard protocol for certain of your transmissions to us, in order to encrypt the personal information that you send to us through the registration process or to make updates to your payment information. Qello cannot guarantee the security of member account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of member information at any time. For any additional information about the security measures we use on Qello, please contact us at email@example.com
Qello IS NOT "ERROR-FREE"
Sharing and Disclosure of Information Qello Collects
Contacting the Web Site